Frequently Asked Questions


Is there a no-show policy?

Yes, a standard 24 hr. cancellation policy applies. After three times of delinquent, no-show, or prior 24 hr cancellation, we will reserve the right to only schedule appointments up to three hours ahead of schedule. We also reserve the right to cancel an appointment if arrival is more than 10 minutes late. Please be courteous of our therapists as their time is valuable, and is only fair to other clients who may have wanted your scheduled appointment time. After two no-show or late appointments, we will have your service charged beforehand with no refunds for your cancellation if it falls within the 24 hr cancellation policy. Thank you for your understanding!

What payment systems does CrossFunction Sports Massage use?

We use Vagaro and cash for our regular operations. Questions on using the Vagaro system and Vagaro support may be found at this web link: Vagaro Support  

You may download the Vagaro App on your mobile device to see all your past appointments made in the Vagaro system. Any appointments prior to May 14, 2019 are in our former system of Square and will have to be checked manually by our staff.

Does CrossFunction Sports Massage Accept Insurance?

We accept many major health plans including Aetna, United Healthcare, Kaiser Permante, and Molina. ONLY Gretchen accepts Regence and Premera Blue Cross. We have valuable and reasonable cash pricing. Our goal is your optimal performance in your activities with the best quality care provided. If you have a qualifying insurance that accepts massage, you must have a valid doctor's prescription, know your copay, and provide a copy of your insurance card at time of service. We reserve the right to have an additional $15 sport application per insurance massage that is not covered by insurance plans.

Does CrossFunction Sports Massage cover L&I or PIP/MVA claims?

Yes, we are approved for both L&I and motor vehicle accident claims, provided we have the claim number with a doctor's prescription for massage and amount of sessions allowed. These qualify as medical massages at our standard medical rates for injury recovery purposes. We will work in conjunction with your doctor and health team.

Do I have to be in the room if my child is a minor?

Any child under the age 18 must have a parent consent, and under 16 must be present in the room at time of service for liability and state regulations.

What should I expect for my first time session?

Please arrive 10 minutes early. Your therapist will greet you at time of service and verify that you filled out the initial client intake form. They will provide an assessment and perform massage techniques tailored to your goals. You may be in a sports bra/tank top and shorts on top of a table, or underneath the covers for a Swedish massage. Sessions may include various modalities such as cupping, kinesiotaping, scraping, percussive instruments, hot stones,or other tools and modalities that the therapist is thoroughly trained in for contraindications and use.*

How do points work?

Buy 12 massages, get one free. On a point system, so 30 min massages are 10 points each, after 120 points they may be redeemed for a free 30 min massage. 60 min massages are 20 points each, after 240 points they may be redeemed for a 60 min massage. 3 packs are equivalent to 3 of those types of massages.

What type of oils or lotions do you use?

Our products are from the company Biotone; including the Deep Tissue or Advanced Therapy formula for lotions, and Clear Results massage oil. WE DO NOT USE CBD OF ANY KIND IN OUR PRACTICE.

*Please visit the Safety section under the Terms and Conditions page for further information